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Terms & Conditions

Precision care. Luxury finish. The following terms apply to all services booked with or provided by PrimaLuxe Detailing.

1. Services

PrimaLuxe Detailing agrees to provide vehicle detailing services as selected by the customer.

2. Vehicle Condition

Customers must disclose any existing damage, defects, aftermarket modifications, or sensitive surfaces before service begins. PrimaLuxe Detailing is not responsible for pre-existing damage.

3. Payment

Payment is due upon completion of services unless otherwise agreed in writing.

4. Cancellations and Rescheduling

Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee. No-shows forfeit their deposit or incur a $100 fee.

5. Satisfaction Policy

Any concerns regarding service quality must be reported within 24 hours of service completion.

6. Liability Limitations

PrimaLuxe Detailing shall not be liable for damages resulting from pre-existing conditions, mechanical failures, worn materials, defective paint, loose trim, or previously repaired surfaces.

7. Personal Property

Customers should remove all valuables and personal belongings from the vehicle prior to service. If personal belongings are left inside the vehicle and require removal by PrimaLuxe Detailing staff before work can begin, a $50.00 personal belongings removal fee will be added to the service invoice. PrimaLuxe Detailing is not responsible for lost, stolen, or damaged personal property left in the vehicle.

8. Weather and Environmental Factors

For mobile services, weather conditions may impact scheduling and final results.

9. Photos and Marketing

PrimaLuxe Detailing may photograph vehicles before and after service for documentation and promotional purposes unless the customer requests otherwise in writing.

10. Acceptance

By booking or receiving services from PrimaLuxe Detailing, the customer acknowledges and agrees to these Terms and Conditions.

© 2026 Primaluxe Detailing. ABN 81 893 971 502.